Elements and Performance Criteria
- Plan and prepare for work
- Applicable work health and safety (WHS), legislative and organisational requirements relevant to quality or compliance issues in the manufacturing and installation of security screens and grilles are verified and complied with
- Instructions and/or plans are read and interpreted to identify the process required to complete work tasks
- Tools and equipment selected to carry out tasks are consistent with the requirements of the job, checked for serviceability, and any faults are rectified or reported prior to commencement
- Materials appropriate to the work application are identified, obtained, prepared, safely handled and located ready for use
- Workplace environment considerations are identified and measures to reduce noise, dust and obstacles are applied
- Identify quality and/or compliance issues
- Issues to be investigated are defined and determined
- Issues are assessed to determine whether it is a defect in workmanship, process or material
- Current conditions of hardware, software, user or procedure are objectively identified and documented
- Verbal and/or written report is provided in accordance with organisation policy on the nature of the problem and probable cause
- Recommend solutions to resolve issues identified
- Hardware, software, user or procedural quality and/or compliance areas are reported to appropriate person in the organisation
- Potential solutions to resolve the issue are identified and ranked
- A determination is made in accordance with organisational policy whether the issue can be resolved at current or higher level
- Solution to fix the issue or refer is selected and provided to an appropriate person for decision
- Implementation of the recommended solution is planned together with an evaluations strategy to assess the solutions’ effectiveness
- Verbal and/or written report is submitted in accordance with organisational requirements recommending action to be taken and/or advising action taken and outcome
- Complete work and clean up